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The U.S. economy faced challenges over the last several years, including those resulting from the near meltdown of the international financial system. Nevertheless, the economy was surprisingly resilient in many metropolitan areas. The expanding need for office solutions across America is linked to these dynamic economic conditions. Springfield Office Solutions’ position as an industry leader enables us to respond aggressively during both negative and positive economic climates to build quality relationships with our clients as we provide them with office solutions that span the product and services spectrum. Our seasoned team of “Solution Specialists,” in conjunction with our substantial industry expertise, enables our business to generate favorable client contact and to cross-market products and services in greater volume. Leaders cast long shadows, so decisions we make today will impact our operations and industry well into the future. Our mission statement is to provide the best office solution for each client’s individual problem while structuring resources within the Springfield Office Solutions’ system for optimum efficiency, making us a superior customer-responsive enterprise. We believe that the customer-responsive enterprise formulates the appropriate responses, systemwide or incremental, to remain tuned for maximum competitive efficiency. Responsiveness shows in two key ways: (1) managing the fit between client needs and the delivery of competitive products and services to accommodate those needs, and (2) increasing market adaptability. We believe we have taken extensive measures to offer customized products and services to meet our clients’ specific office solutions needs. Staying sharply focused on our clients’ unique needs is our strength; we are constantly improving the fit between customer needs and the products and services we offer to satisfy those needs. Lack of fit can create client dissatisfaction, which could lead customers to pursue competing options. Our strategic alliances, outsourcing selected services to a network of trusted contractors and vendors, enhances our ability to match our products and services to what clients want, each and every time they want it, whether they are a neighborhood mom and pop operation or a Fortune 500 conglomerate. |